Design User Mental Models
Psychology & UX Laws · mental models
Updated 2026-07-28
- Users do not see your database. They see concepts.
- Design around:
What users call things.
What users expect things to do.
How users naturally group information.
- Avoid forcing internal company language onto users.
- If users consistently misunderstand something:
- The model is wrong.
- The copy is unclear.
- The structure needs improvement.
- Good UX aligns the product model with the user's mental model.
Related guides
UX Handbook